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Customer Service Courses

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Description

Customer Service Courses

Our brief courses can assist you if you are someone working in the selling and customer service team to be more responsible.

The course will enable you acquire customer care and relationship building skills to do your role in customer service in an effective way and be able to improve the organization’s effectiveness regardless of the industry you are working in.

The courses are appropriate for anybody in the selling and customer service sector who needs to enhance his or her skills.

The courses are appropriate for individuals with responsibilities concerning customer services. However, to take the qualification, no current placement is required.

THE INVOLVEMENTS OF STUDYING THE COURSE

Areas covered:

  • Customer relationship development
  • Delivery of good customer services
  • Effective skills of communication

The Award is available at Level one only.

THE CAREERS THIS LEADS TO

The course in customer service can enable one to develop a career in any field dealing with customer service including:

  • Bar manager/person
  • Cabin crew
  • Building society/bank customer advisor
  • Theatre/cinema attendant
  • Hotel manager
  • Kitchen porter/assistant
  • Concierge
  • Operator of contact Centre
  • Accommodation/hotel room attendant
  • Hotel receptionist
  • Waiter/waitress
  • Tour manager
  • Retail assistant
  • Information tourist center assistant

To progress the development of the career, one has to pursue the following:

  • Level two or level there customer service NVQ
  • Specific profession qualifications

INVOLVEMENTS OF THE COURSE DELIVERY

It is a qualification which has a simple process of delivery. For one to qualify to deliver the qualification he or she has to be a qualified assessor and can recruit specially or train the internal staff members.

Appropriate facilities are also required to enable the rains attain standards of the industry and enable them learn.

Multiple choice tests will be used to assess the learners

Anyone is qualified to take the course but all the leaners have to have access to learning resources that are required to take the course.

Level One

There are five options to choose from at this level:

  • Introduction to selling Certificate
  • Introduction to customer service Certificate
  • Introduction to hospitality selling Certificate
  • Introduction to customer service hospitality Certificate
  • Introduction to conflict handling Certificate

Every certificate has one basic unit with several outcomes as per the selection the learner makes.

The outcomes are:

  • Conflict resolution
  • Customer relationship development
  • Effective selling solutions communication
  • Handling complaints from customers

WHAT THIS COURSE LEADS TO

The course in customer service can enable one to develop a career in any field dealing with customer service including:

  • Bar manager/person
  • Cabin crew
  • Building society/bank customer advisor
  • Theatre/cinema attendant
  • Hotel manager
  • Kitchen porter/assistant
  • Concierge
  • Operator of contact Centre
  • Accommodation/hotel room attendant
  • Hotel receptionist
  • Waiter/waitress
  • Tour manager
  • Retail assistant
  • Information tourist center assistant

To progress the development of the career, one has to pursue the following:

  • Level two or level there customer service NVQ
  • Specific profession qualifications